Hotel Royal Terms & Conditions
Reservations
Rooms can be reserved online via our website and various other booking platforms. A credit or debit card is required to make a reservation and a deposit will be taken to hold the reservation. Commercial use is not permitted when booking through our website or other booking platforms. Please email erin@hotelroyaltoledo.com for information about group bookings or commercial use of the property. Guests must be 18 years or older to book and names of all guests 18 and over are required to be provided.
Occupancy
Our rooms each have a queen size bed and can accommodate two adults or one adult and one child over 12 sharing the bed and one child under 12 maximum. At request, we can provide a “camp” including tent, sleeping pad, bedding and accessories for one child under the age of 12 years old OR one portable crib for toddlers and infants or guests may provide their own sleeping setup for children under 12. We cannot accommodate more than one child sleeping in “camp” and/or more than one toddler or infant in a crib in one room. Adults and children over 12 are not permitted to sleep on the floor due to space constraints in rooms for safety reasons, namely to maintain ease of egress in the event of emergency.
Check In and Check Out
Check in is anytime after 3:00 p.m. and check out is at 11:00 a.m. Early check-in or late check out must be arranged in advance and a $65 fee applies for all requests more than an hour before or an hour after normal check in and check out times.
Cancellation
We have a flexible cancellation policy for all reservations. Cancellations made 24 hours in advance or more of 3:00 p.m. of the day of check-in will receive a 100% refund. Cancellations made less than 24 hours in advance of 3:00 p.m. of the day of check-in will not receive a refund and will be billed in full for the entirety of the stay save any room nights that are able to be rebooked. Guests must initiate the cancellation via the platform on which they booked to be eligible for any refund. No-show reservations will be billed in full for the entirety of the stay.
Pets
We are pet friendly (dogs and cats welcome) and we do not have breed or size restrictions. We require that all pets be disclosed as to size and species. We do have a $65 non-refundable pet fee due at booking which covers up to two pets. We cannot accommodate more than two animals per room. All guests must adhere to all aspects of our pet policy (below) and failure to do so may result in additional cleaning fee of $100 for excessive hair or soiling of linens or furniture.
Hotel Royal Pet Policy
All pets must be crated if left unattended in room. We definitely do not anticipate entering your room during your stay save for pre-arranged cleanings, but should we need to in case of emergency, this is for our safety as well as your pet’s.
Please be respectful of future guests who may have allergies and do not allow your pets on beds or upholstered furniture including in the lobby.
Pets must be crated or leashed at all times in hallways, lobby and on grounds.
Please clean up after your pets immediately and dispose of pet waste in the dumpster behind the building. Please do not put pet waste in inside trash cans.
We do not tolerate aggressive pets, please make sure that your animals get along well with others when considering bringing them.
Proper Use of Hotel & Grounds
Lobby and patio are available for lounging from 8:00 a.m. to 10:00 p.m.
Quiet hours are 10:00 p.m. to 8:00 a.m.
Premises are non-smoking inside or within five feet of building. This includes vaping and tobacco as well as marijuana use. ANY evidence of smoking of any kind inside including lingering odor will result in an automatic $250 cleaning charge.
Unauthorized gatherings or parties are prohibited. Again, commercial use is not permitted when booking through our website or other booking platforms and must be arranged separately by contacting erin@hotelroyaltoledo.com.
We ask that all guests be respectful of our building, its furnishings as well as the comfort and safety of fellow and future guests and our apartment tenants. Please leave shared spaces as they were found to the greatest extent possible so that they can be enjoyed by the next person. And please be mindful of noise levels throughout the premises.
We understand that accidents happens, so in the event that spills, breakage or any other type of damages occurs, please let us know immediately so that we can address the situation as quickly as possible. Good communication is everything to us.
Guests are responsible for any and all damages occurring to our property or furnishings beyond normal wear and tear. This includes excessive soiling of towels and linens leading to permanent stains. Please understand that situations where repair or replacement of items is needed represents a significant cost to a small business. In situations where this is necessitated, guests are responsible for the cost incurred for repair or replacement. The card on file will be charged for direct reservations or a damage claim will be submitted in the case of reservations through other booking platforms.